NikSoft

  • Service Desk Lead/ Specialist

    Job Locations US-VA-FT. BELVOIR
    Posted Date 2 weeks ago(5/10/2018 11:33 AM)
    ID
    2018-1397
    # of Openings
    3
    Category
    Information Technology
  • Overview

    NikSoft Systems Corporation is a recognized Information Technology solutions provider. Founded in 1998 and based in Reston, Virginia, NikSoft is a CMMI Level 3 Certified company with an established reputation for excellence and on-time delivery with a consistently high customer satisfaction rating from its Federal Government and private consulting contracts.

    Responsibilities

    Seeking a professional and experienced Service Desk Lead/ Specialist to join our team. Responsibilities include:

    • Customer Service support; troubleshooting and technical support via phone, web-based tools, and email
    • Good customer service skills such as verbal, interpersonal, and written communication
    • Ability to interact with senior leadership
    • Provide technical support to staff no complex IT issues
    • Working knowledge of networks and the interdependencies between networks and the desktop and other user platforms
    • Good leadership and motivation skills in order to help lead and drive a very busy Helpdesk
    • Experience in process of maintaining and improving quality of the Helpdesk function by participating in the appraisal system, and the Training and Development Plan of staff
    • Represent helpdesk team in cross-functional meetings/reviews
    • Run weekly metric reports to distribute to the government

    Qualifications

    • Bachelor’s Degree in relevant computer-related field or equivalent computer-related field or equivalent tech experience or Equivalent Field of study: Computer Networking or Engineering
    • Experience with Remedy or similar ticketing systems
    • Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments
    • A+ or Network+ certifications a plus as in experience networking and operating systems (Unix/Linux, Windows)
    • At least one of the following certifications:
      • *DOD 8570 IAT II Acceptable Certifications:
      • CCNA Security- Cisco Certified Network Associate
      • CySA+ -CompTIA Cyber Security Analyst
      • GICSP- Global Industrial Cyber Security Professional
      • GSEC- GIAC Security Essentials
      • Security+ CE- Security+ Continued Education
      • SSCP- Systems Security Certified Practitioner

    ** US Citizenship status is required and Top Secret/SCI; must successfully complete the government's security process (required) **

     

    BENEFITS:

     

    NikSoft’s competitive benefits program includes comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

     

    NikSoft Systems Corp is fully committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment.  NikSoft is an EOE M/F/Disability/Veteran employer. For more information about our other openings, please visit www.niksoft.com

     

     

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